Hostgator Review

HostGator Overview:

HostGator is one of the best companies in the business. Their servers are fast, configured with all the needed apps to make Joomla install and work without any issues. Their support staff is always there to answer the phone and live chat, I have not had to wait more than a minute and a half for phone support, which is pretty impressive. HostGator has a wide range of plans allowing you to start small and grow into larger plans as you need to. We have several accounts with Hostgator and continue to move more sites to them as well as a level 4 VPS which is performing very well Learn More……..

Pros and Cons

Pros

  • HostGator is one of the best in the business. Fast Reliable Servers with a wide range of hosting plans.
  • Excellent Prices
  • Some of the most knowledgeable support in the industry
  • Server Environment is perfect for Word Press
  • Custom WordPress Installers

Cons

  • I Will not let you ssh.
  • Support has decreased over the past few years
  • Many have reported slower server speed

Customer Support

What really makes HostGator stand out is their excellent tech support. They have 100s of US-based support staff available 24 hours a day. First level support is able to answer a surprising number of issues.

Customer support is easy to get in touch with and very knowledgeable. HostGator has a good grasp of what it takes to run WordPress well. While the support staff can be contacted by phone, we typically contact them via chat sessions. HostGator at times will have up to 100 support technicians at a time answering questions.

  • Phone Support: Yes (24hrs/day)
  • Email Support: Yes (24hr/day)
  • Support Ticket System: YesLive
  • Support Chat: Yes (24hrs/day)
  • Support Forums: Yes
  • FAQ & Knowledge base: Yes
  • Video Tutorials: Yes
  • Refund Policy
  • Refund Policy: 45 Day

HostGator offers a 45-day refund policy and customers have reported it is very easy to get your money back.

A few items to keep in mind, the refund is for first-time customers only, so if you have had another HostGator account you are not eligible for a refund. Additionally, the refund is not good for dedicated servers, administrative fees, domain name registrations or custom software installs. If a domain name comes with your hosting package a $15 fee will be charged for the registration.

Now that we have all of the reasons for not getting a refund out of the way, you apply for it via the HostGator dashboard. Their policy is 15 days for processing but many reports it happed the same day.

So if you are a new HostGator customer going with a shared plan and are not sure, getting your money back during the first 45 days should not be a concern.

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